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This article is only relevant to you if your property is supplied by an ISKRA smart pre-payment meter as shown below. Introducing Your Smart Electricity...

  When the credit has nearly run out the black triangle flag above the letters “EC” will start flashing. You can activate the emergency credit ...

You can register for an account by clicking on the link to the “Tenant Portal” sign in page.   Register a new account and complete the consumer applicat...

If the credit on the meter has fallen to zero, then the electricity supply will have stopped and the meter will show “Connect”. You will need to add...

If the credit on the meter has fallen to zero, then the electricity supply will have stopped and the meter will show "Connect" 1. You can...

It is most unlikely that you will see this error message when trying to add credit to your meter, but if you do, it means that either the browser couldn’t c...

This article is only relevant to you if your property is supplied by an ISKRA MeterPay smart pre-payment meter.   There are three methods available ...

From the Meterpay Tenant Portal you can register your credit or debit card to use it to automatically top-up your meter when your credit runs low.   Y...

Any unused credit is not refunded, but left on the meter.   If the landlord, or the incoming tenants, wish to refund the old tenant for this credit then...