Electricity Sub-Metering

Information for properties served by prepayment sub-meters

! Electricty Sub Meter Instructions (ISKRA ME382)
This article is only relevant to you if your property is supplied by an ISKRA smart pre-payment meter as shown below. Introducing Your Smart Electricity...
Fri, 24 May, 2019 at 11:36 AM
How do I activate my Emergency Credit?
  When the credit has nearly run out the black triangle flag above the letters “EC” will start flashing. You can activate the emergency credit ...
Fri, 24 May, 2019 at 11:29 AM
How do I view my electricity consumption?
You can register for an account by clicking on the link to the “Tenant Portal” sign in page.   Register a new account and complete the consumer applicat...
Thu, 23 May, 2019 at 11:31 PM
How do I restart the supply?
If the credit on the meter has fallen to zero, then the electricity supply will have stopped and the meter will show “Connect”. You will need to add...
Fri, 24 May, 2019 at 11:30 AM
My electricity is off! What do I do?
If the credit on the meter has fallen to zero, then the electricity supply will have stopped and the meter will show "Connect" 1. You can...
Fri, 24 May, 2019 at 11:30 AM
What is 'Invalid or Missing CSRF token' when I try to add credit?
It is most unlikely that you will see this error message when trying to add credit to your meter, but if you do, it means that either the browser couldn’t c...
Thu, 23 May, 2019 at 11:31 PM
How do I top up my meter with money?
This article is only relevant to you if your property is supplied by an ISKRA MeterPay smart pre-payment meter.   There are three methods available ...
Fri, 24 May, 2019 at 11:31 AM
How do I set up automatic top-ups?
From the Meterpay Tenant Portal you can register your credit or debit card to use it to automatically top-up your meter when your credit runs low.   Y...
Thu, 23 May, 2019 at 11:31 PM
What happens to my meter credit when my tenancy ends?
Any unused credit is not refunded, but left on the meter.   If the landlord, or the incoming tenants, wish to refund the old tenant for this credit then...
Thu, 23 May, 2019 at 11:31 PM