Residential

Information for Residential Tenants (AST)

No postage - we are a paperless office
We do not send statements or any notices via post unless it is essential. All communication between Wilbridge TenantHome and our tenants/leaseholders is con...
Thu, 23 May, 2019 at 11:31 PM
Updating personal details/information
If you need to update your personal details/information or contact information, please submit a support ticket.
Fri, 24 May, 2019 at 11:57 AM
PRS
We are members of the Property Redress Scheme by law, to find out more information about the PRS you can visit https://www.theprs.co.uk/ 
Thu, 23 May, 2019 at 11:31 PM
Using PropertyFile to submit tenancy related matters
The below articles relates to contacting us via PropertyFile about: Tenancy extensions  Tenancy terminations Bills received  Rent enquiries/delays ...
Fri, 24 May, 2019 at 11:59 AM
I need landlord approval/permission
If there is an issue that requires landlord approval such as making alterations to the property, or connecting new services to it, then you can request this...
Fri, 24 May, 2019 at 12:00 PM
Why do we use support tickets and apps when nobody else does?
The Wilbridge Group is a real estate development and investment group. As such we harness the latest offerings in technology and innovative business models ...
Thu, 23 May, 2019 at 11:31 PM
Why do we not support phone calls or emails?
The Wilbridge Group is a real estate development and investment group. As such we harness the latest offerings in technology and innovative business models ...
Thu, 23 May, 2019 at 11:31 PM
Tenancy Renewals
Near the end of your fixed term Assured Shorthold Tenancy, we will review your Renewal Rating (click for more information) to decide if we will be offering ...
Fri, 24 May, 2019 at 12:01 PM
Late Fees on Utility Payments
This only applies to you if we invoice you for your gas/electricity/water: As there is only a single supply to your building, we are responsible for pay...
Fri, 24 May, 2019 at 12:02 PM
Smoke Detectors / Carbon Monoxide detectors
All our properties are fitted with smoke detectors on each floor of the property and carbon monoxide detectors in any room where there is a 'solid fuel...
Thu, 23 May, 2019 at 11:31 PM