Residential

Information for Residential Tenants (AST)

There's an outstanding balance on PropertyFile, but I paid my rent?
If you are seeing a negative balance on your PropertyFile but have recently paid your rent, please be advised that this is most likely because our accounts ...
Thu, 23 May, 2019 at 11:31 PM
Giving notice to vacate
If you wish to vacate your residential property, please consult your AST to understand if you are permitted to surrender the tenancy agreement and the amoun...
Fri, 24 May, 2019 at 11:48 AM
When will I get my deposit back?
After your tenancy has ended and you decide to vacate your property, you are entitled to receive your deposit back using the Deposit ID and certificate issu...
Thu, 23 May, 2019 at 11:31 PM
What do I have to do when moving out?
If you have provided valid notice to vacate your property and we have agreed, then there are few steps to ensure your moving-out runs smoothly:   1)...
Fri, 24 May, 2019 at 11:51 AM
I need a copy of documentation relating to my tenancy
All documentation relating to your tenancy can be found on your PropertyFile in the Important Documents section under the 'My Tenancy' tab. St...
Fri, 24 May, 2019 at 11:52 AM
Inspections
As part of our continued business development, we have started conducted our own in-house property inspections.   You may not have had an inspection bef...
Thu, 23 May, 2019 at 11:31 PM
Moving In
If you have recently, or are about to move in to one of our properties, you should have received a welcome pack from us detailing the first steps to get you...
Fri, 24 May, 2019 at 11:53 AM
Lost keys - what to do
If you lose your keys, this is an issue for which you the tenant is responsible for. As such we charge fees during office hours to arrange a spare set to be...
Thu, 23 May, 2019 at 11:31 PM
Changing electricity or gas supplier
As a tenant, you are responsible for your gas and electricity suppliers. Therefore you are free to change your suppliers (unless we pay your utility bills a...
Fri, 24 May, 2019 at 11:56 AM
Gas safety inspections - british gas
We have a multi-premise policy with British Gas to carry out all our mandatory annual gas safety inspections. If British Gas contact you trying to arrange...
Thu, 23 May, 2019 at 11:31 PM